Frequently asked questions
The questions we hear most, answered in a few lines. Can’t find yours? Write to us from the contact page.
Getting started
What is Voilà?
One account for three sets of tools: Pixa for photos (background removal, upscaling, restoration, product photos), Onda for audio (transcripts, subtitles, show notes, audiograms, noise reduction) and Metrik for search (rankings by country, visibility in AI answers, Core Web Vitals).
Do I need an account to try the tools?
No. Every tool can be tried on a sample file without signing up. A free account lets you process your own files and gives you 50 credits every month.
Which file formats are supported?
Photos: JPG, PNG, WebP and HEIC up to 25 MB, exported as PNG, JPG or WebP. Audio and video: MP3, WAV, M4A and MP4 up to 2 hours, or an RSS feed, exported as TXT, SRT, VTT or DOCX.
Does it work on a phone?
Yes. Everything runs in the browser, on desktop and mobile, with nothing to install. On an iPhone, HEIC photos from your library are accepted as they are.
Credits and plans
What is a credit?
The unit shared by every tool: one credit processes one photo or one minute of audio, and an 8K upscale uses two. Rank tracking and AI visibility come with your plan’s allowance and use no credits.
Do unused credits roll over?
No. Monthly credits reset at the start of each billing period. On Pro and Team, top-up credits bought separately stay valid for 12 months.
Can I cancel at any time?
Yes, from your billing page, in two clicks. Your plan stays active until the end of the period you paid for, then your account moves to Free, and your files stay downloadable for 30 days.
Files and privacy
What happens to my files?
They are processed to produce your result, then deleted automatically after 24 hours. On Pro and Team, the files you save to your library stay there until you delete them.
Do you use my files to train AI models?
No. Your files and results are used only to produce what you ask for.
Can I delete my account and my data?
Yes, from your account page. Your files, transcripts and reports are erased; invoices are kept only as long as tax law requires.
Tools and accuracy
Which languages does transcription support?
More than 40, including English, French, German, Spanish, Italian, Portuguese, Dutch, Japanese and Arabic. Choosing the language before you start gives the best accuracy.
Is there an API?
Yes, on the Team plan. Every tool is available through a REST API, with webhooks that tell your systems when a job is finished. The developer pages cover authentication, limits and code examples.
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The questions we hear most, answered in a few lines. Can’t find yours? Write to us from the contact page.
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