System status
The current state of every service, with uptime over the last 90 days and the history of incidents.
Services
- Operational
- Degraded performance
- Under maintenance
- Outage
Platform
-
Website and dashboard Operational Uptime, last 90 days: 99.99%
-
Sign-in and accounts Operational Uptime, last 90 days: 99.98%
-
File library Operational Uptime, last 90 days: 99.98%
-
Billing and payments Operational Uptime, last 90 days: 99.99%
Photo · Pixa
-
Background removal Operational Uptime, last 90 days: 99.98%
-
Upscaling Operational Uptime, last 90 days: 99.94%
-
Restoration Operational Uptime, last 90 days: 99.98%
Audio · Onda
-
Transcription Operational Uptime, last 90 days: 99.90%
-
Subtitles and exports Operational Uptime, last 90 days: 99.97%
-
RSS import Degraded performance Uptime, last 90 days: 99.71%
Feeds from one hosting provider are slow to import. Imports retry automatically.
Analytics · Metrik
-
Rank tracking Operational Uptime, last 90 days: 99.97%
-
AI answer monitoring Operational Uptime, last 90 days: 99.58%
-
Core Web Vitals Operational Uptime, last 90 days: 99.99%
Developers
-
Public API Operational Uptime, last 90 days: 99.98%
-
Webhooks Operational Uptime, last 90 days: 99.96%
Scheduled maintenance
-
Planned 05:00–05:30 UTC
Database upgrade
Uploads and new jobs pause for up to 30 minutes. Finished files stay downloadable, and jobs already in the queue resume on their own.
AffectedBackground removalUpscalingRestorationTranscriptionSubtitles and exports
Incident history
-
Slow RSS imports for some feeds
Affected RSS import
-
Monitoring
A fix is rolling out. Imports from the affected host now complete, more slowly than usual, and we are watching the queue.
-
Identified
Feeds served by one podcast hosting provider answer slowly and time out. Imports retry automatically; there is nothing to do on your side.
-
Investigating
We are looking into failed RSS imports reported by several users.
-
-
Slow 8K upscaling
Affected Upscaling Duration 1 h 12 min
-
Resolved
Capacity is back to normal and the queue is clear. Credits used by failed attempts have been refunded.
-
Identified
One processing node ran out of memory and its jobs were retried on the others. We are adding capacity.
-
Investigating
8K upscales are taking several minutes instead of seconds. The other photo tools are not affected.
-
-
Missing answers from one AI answer engine
Affected AI answer monitoring Duration 9 h
-
Resolved
The missing answers for August 28 have been collected again, and visibility charts are complete.
-
Identified
One engine changed the format of its responses overnight, so its answers were not recorded between 01:00 and 10:00 UTC. A fix is deployed and the missing answers are being collected again.
-
Investigating
Answers from one of the five AI answer engines are missing from today’s collection.
-
-
Sign-in errors
Affected Sign-in and accounts Duration 24 min
-
Resolved
Sign-in works normally again. The faulty configuration change was rolled back, and a new check now catches it before release.
-
Identified
A configuration change made some sign-in attempts fail. We are rolling it back.
-
Investigating
Some users see an error after entering their password. People already signed in are not affected.
-
-
Transcription delays
Affected Transcription Duration 2 h 05 min
-
Resolved
The queue is back to normal. Every job finished, and none were lost.
-
Identified
An unusual number of long files arrived at once. We have added capacity, and waiting times are going down.
-
Investigating
Transcripts are taking longer than usual, with delays of up to 40 minutes.
-
-
Scheduled maintenance: storage migration
Affected File library Duration 22 min
-
Completed
Maintenance is complete. Every file was moved to the new storage, and the library is available again.
-
In progress
Maintenance has started. The file library is read-only for about 30 minutes.
-
Get status updates by email
One email when an incident opens and one when it is resolved. No marketing.